Greenlife Additional Information - FAQ

Frequently Asked Questions

1. Can I order by phone?

Yes, although we would prefer you to register online with us and open an account, as payment is secure and your goods can be sent to you without delay.

This also saves us administration time and means that you as a customer can place your order at any time of the day or night!

2. Can I pay by Credit, or Debit card?

Yes, we accept all major forms of credit and debit cards.

3. Do prices include VAT?

Yes, all of our products shown are inclusive of tax, where applicable. If you have any further queries regarding this issue please do not hesitate to contact us.

4. Do you accept Paypal payments?

Sorry, we do not currently accept this form of payment.

5. Do you charge separately for delivery?

Yes.

Details of UK postage charges, along with postage to other European destinations can be found under our "Delivery" section.

6. Do you ship Internationally?

Yes, but to Europe only.

7. How can I check / change my order?

You can check your order before it has been finalised by clicking on 'Shopping Basket'. This will show you all the items in your order along with its sub total. You can change your order by clicking the 'X' remove box on the product you wish to remove from your order or by changing the quantity of a product should you wish to have more or less. If you change the quantity of an item you must click on 'update' afterwards.

8. How do I know my transaction with a credit/debit card is secure?

At Greenlife Limited, our customers' security is very important which is why we operate a fully secure website . We support the Internet standard of Secure Socket Layers or SSL to ensure that the transmission of your sensitive information cannot be intercepted or decoded.

To ensure that your order is being placed on a Secure Socket Layer, there are several visual clues displayed by your browser:

1) You will notice the "http" in your browser's URL location has changed to "https"

2) Your browser will display a closed padlock either in the left or right hand corner.


9. How do I place an order on the Website?

You must be registered with us as a user in order to make any purchases from Greenlife Direct. The registration process is very simple .. just visit the Online Shop and place all your required items in your basket. Then when you have finished shopping you can proceed to the checkout where you will be asked to sign-in. If you are an existing user, then only your user details and password will be required .. if you are a first-time buyer then you must register with us to continue, by filling in all the required fields.*

Once registered, keep your user details and password safe because they are all you will need next time you shop with us.

You must fill out all the fields marked with an * in order to complete the registration process.

10. I have heard that people may harm themselves by overdosing on vitamins and minerals...Does that actually happen?

Harm from vitamin and mineral over-dosage is very rare. Most vitamins can safely be taken in doses several times those of the Recommended Daily Allowance or RDA.

In the case of vitamin C, ten times the RDA is commonly taken without harm. Some quite massive therapeutic doses of this vitamin have been known to be taken without problems.

Vitamins A and D in excess, however, can certainly cause trouble. Very large doses of vitamin A can cause chronic poisoning with: itchy dry, peeling skin; irritability - an irresistible desire to sleep; headache; loss of appetite; enlargement of the liver and spleen and painful and tender swellings over the bones. The vitamin accumulates in the body and the effects take weeks to wear off. Vitamin A is also dangerous to a foetus if taken by the mother in doses of 7 to 12 mg a day during the first three months of pregnancy. This can cause congenital abnormalities.

Too much vitamin D can cause calcium to be deposited in the kidneys, arteries and other tissues - a serious matter that can lead to all sorts of problems, including kidney failure.

Our In Store Advisors are always happy to help and advise you; just telephone 01803 866738 and ask to speak to an Advisor.

11. What about nutrients known to be essential but which have no Recommended Daily Allowance or RDA? Should those be in a multi vitamin and mineral supplement too?

Certain nutrients have no Recommended Daily Allowance or RDA because it is not yet known exactly how much is needed. This group of nutrients includes biotin, pantothenic acid, copper, manganese, fluoride, chromium and molybdenum. A multivitamin and mineral supplement is less likely to contain these nutrients than those with a Recommended Daily Allowance or RDA. Some experts hold that of these nutrients, chromium, copper and manganese currently have the strongest research support for their use as supplements.

12. What if I can't find the product I am looking for?

If you can't find the product on our website or by using the search engine please do not hesitate to phone us on:

01803 866738 Ext 206

13. What is Greenlife Direct's policy on security and privacy?

We will add your email address to our mailing list for news, updates and promotions when you place an order with us. We collect personal data primarily to provide you with efficient customer service. We do not give, hire or sell information to third parties.  Our Website is hosted in the United States and your data will be held on their secure server.

Please also see our section called Privacy Policy.

14. What is your policy regarding refunds?

Please see our page on Terms & Conditions, section 18 regarding Customer Satisfaction Guarantee.

In the doubtful event that a problem may arise with an item, we will endeavour to come to an amicable agreement with you.

15. Who do I contact if I'm having trouble logging in?

You can contact our Technical department by email at: enquiries@greenlife.co.uk

16. Who takes supplements?

The sales of supplementary vitamins and minerals are enormous, a great many people take them. According to a recent survey about half the people in the UK, Europe & the U.S.A. take nutritional supplements regularly or occasionally. In the past 25 years sales in the U.K. have increased six-fold

17. Why do I need to give my email address and telephone number when ordering online?

This simply allows us to contact you if necessary regarding your order should there be any problem or query.

18. Why do people take Vitamins?

There are several reasons. Many people are not sure about the adequacy of their diets.

Others think they can improve their health by doing so. Some do it because they wish to support their body during an illness and they think that vitamins may help.

Many people who use vitamin supplements tend to have a low opinion of the quality of today's foods.

19. Will I get some type of receipt?

Yes, an email will be sent to you immediately acknowledging your online order and an invoice is also included in the order.

20. Will you pass any of my details on to other similar types of companies?

NO....We respect your privacy.

We do not give, hire or sell information to third parties.

We do not send unsolicited commercial email (UCE/Spam) to personal email addresses and all marketing email correspondence from us will include instructions for opting out or unsubscribing.

Please also see our section called Privacy Policy.