Greenlife Additional Information - Terms & Conditions

Terms & Conditions

TERMS & CONDITIONS FOR GREENLIFE DIRECT ONLINE SHOP


1. Terms of Use Agreement
By accessing this website and/or placing an order you are agreeing to be bound by the terms and conditions contained herein. If you do not agree with these terms and conditions, you must not access or use this website or any of the materials displayed on it. Your continued access or use of this website will constitute your unconditional acceptance of these terms and conditions, as they may be amended in absolute discretion from time to time without prior notice to you.


2. Greenlife Direct
a) Greenlife Direct is the trading name of the mail order section of Greenlife Limited.
b) The material in the Web Site is copyright to Greenlife Limited or our web design providers. You are welcome to view, print and download the contents of the Web Site for personal use, but not for any commercial purposes or re-publication


3. Access
Access to this website is provided free of charge and for your personal use and in accordance with these Terms and Conditions. Any orders placed by you are placed strictly in accordance with these Terms and Conditions.


4. Amendments
We reserve the right to update or amend these Terms and Conditions as and when required, without prior notice. Any such amendments will immediately apply to the use of the site.


5. Delivery
a) Please allow up to seven working days for delivery of your order to a UK address providing all items are in stock.  Delivery of the products you order will be made to the address you specify in the check out procedure when placing your order.
b) If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges incurred.
c) If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.
d) Please note the address you specify should be the registered card address.
e) If you require a separate delivery address please supply this information at the time of placing your order. The method we use to deliver your order will vary depending on the delivery address (UK or European) and the size/weight of your order. For full details of our Delivery Terms and Conditions, including postage and shipping costs (if applicable) please refer to the Delivery information page on this website.
f) Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please check any restrictions, duties, taxes and other fees that are collected from your country before you place the order. Greenlife Ltd will not be held responsible for any of the above duties and fees. Please also check whether your products are legally permitted in your country before you place an order. Greenlife Ltd will not be responsible in the event the requested products are detained or confiscated by foreign customs.


6. Description of Products
The description and specification of products on this website are based on published literature and supplied to us by the manufacturers of the specific products. Manufacturers are continually updating product specifications and whilst we will endeavour to keep product descriptions up to date, we are not responsible for any inaccuracies with regard to these products or images. We reserve the right to withdraw any product from sale or correct any errors appearing on the website without incurring any liability. We may also make changes which do not materially affect the quality or performance of those products. Price and availability is also subject to change without notice.

7. Disclaimer
The information contained within this website is provided solely for the user's information and, whilst every effort has been made to provide accurate information in accordance with British Law, it is provided without warranty of any kind. The information provided on this website is not intended to diagnose, treat, cure or replace medical/ specialist advice. If you currently take prescription medication and intend to also take nutritional or herbal supplements, we advise you to first check with your G.P. and/or a specialist health practitioner that the combination of your prescription medication and supplements or natural remedies are suitable
Greenlife Direct, its agents, employees or contractors will not be liable to you for any damages, (direct , indirect or consequential), or lost profits, or goodwill lost, or consequential loss, arising out of your use of, or reliance on, information provided at this site, or information provided at any other site that can be accessed from this site.

8. Hyper Linking Statement
Links to websites not under the control of Greenlife Direct are provided solely for the convenience of users. Greenlife Direct is not responsible for the accuracy, currency, reliability, or the security of the content of such websites or for their availability. Greenlife Direct does not endorse such websites or their content and your use of any such websites is at your own risk.

9. General
Greenlife Direct advertises products on this website for sale to persons dealing as consumers only, they are not intended for re-sale. The Contracts (Right of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties. These terms and conditions are incorporated in any contract between us, being under British Law and if there is any dispute the British Courts will have exclusive jurisdiction.

10. Cancelling Orders
a) You may cancel your order by notifying us in writing at any time up to 14 days after your products have been delivered. The notification should state your order number and give the reason for cancellation.
b) If, after we have dispatched the products, you cancel your order you must return the products, unopened and in their complete packaging in good condition, to our office address (see contact us). The products must be returned at your own expense. Your order will be refunded only when the items have been received by us. To ensure we receive delivery we recommend that you use a Recorded or Special Delivery Service. Any refund will be the value of your order excluding the post and packaging costs.
c) You cannot cancel your order once you have opened the product containers, broken the seals or used the products. However, your statutory rights concerning the quality of those products will be unaffected

11. Price and Payment
a) All of the prices quoted on the Greenlife website are in GBP (British Pounds).  The product price is the price quoted on the Web Site at the time your order is accepted. The price will include any applicable value added tax (VAT), but does not include the cost of delivery, if this applies (see delivery charges).
b) In addition, unless your order qualifies for free delivery (see delivery charges) charges for delivery will apply as quoted on the Web Site at the time we accept your order. Our charges vary according to which method of delivery is used and to which address the delivery is made. You will be asked to specify this in your order (i.e. UK or European address).
c) Payment is made by credit or debit card at the time we accept your order. (The cards we accept are as listed in the Web Site). Refunds will generally be made by means of a credit to your credit or debit card. We operate a fully secure website, supporting the Internet standard of Secure Socket Layers or SSL to ensure that the transmission of your sensitive information cannot be intercepted or decoded.
d) Although every care is taken over the accuracy of content on this site, there may occasionally be an error and products may be priced incorrectly. Should this occur we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.


12. Promotional Offers
Promotional product offers are usually available for a limited period and while stocks last. Should we receive your order after the offer period has expired and the goods are no longer available under that particular offer we will notify you before we dispatch the goods. Refunds for products purchased as a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.


13. Credit Card Payments will be authorised and charged during the check-out procedure. If, for any reason, we discover any items are unavailable and we are unable to supply, the cost of your order will be adjusted accordingly and we will refund any unavailable items within seven days of taking the payment. Refunds will be made by means of a credit to the original credit card used to place the order.


14. Debit Card Payments will be charged and debited at the time of placing the order. If we discover any items are unavailable and we are unable to supply we will refund these items within seven days of taking the payment. Refunds will be made by means of a credit to the original debit card used to place the order.


15. Internet Orders
Products may be ordered from this website by submitting a completed order form through the checkout procedure. A confirmation of your order will be sent by email to the address you have provided. The sending of this email (whether or not it is received) constitutes a contract between us. By placing an order you agree to accept our terms and conditions.


16. Post and Telephone Orders
Greenlife Direct operate a longstanding, reliable mail order service. You may place an order over the telephone on 01803 866738 Ext. 206. Orders are normally dispatched within 1 - 7 working days if goods are in stock.


17. Website Registration & Password
When registering on www.greenlife.co.uk, please ensure that the personal information you provide is accurate, true, current, and complete in all respects. You should notify us immediately of any changes to your personal information by updating your account details on www.greenlife.co.uk. Should you encounter any problems in doing this, please contact our customer service team on 01803 866738 Ext. 206 for assistance.
On entering the site you will be asked to create a password. When creating your password, choose one that is memorable to yourself but not obvious to others. It is important that you keep this password confidential and you must not disclose it or share it with anyone as you will be responsible for any activities and orders that occur or are submitted under your password. If you suspect that someone else knows your password you should notify us by contacting the customer service team on 01803 866738 Ext. 206. You will subsequently be asked to set yourself an alternative password. By using this site you agree not to impersonate any other person or entity, or use a false name.


18. Customer Satisfaction Guarantee
We hope you will be happy with your purchase. However, in the unlikely event that you are not completely satisfied with any of the products that you have purchased from Greenlife Direct you must return the item(s) to us, informing us in writing of your reasons for not being satisfied with the product.

If necessary, Greenlife Direct will contact the manufacturers on your behalf and investigate your complaint as quickly and efficiently as possible. We will keep you up to date and informed of our progress.

If an item is found to be damaged upon delivery it will be replaced by Greenlife Direct, but we may request that the damaged items be returned to us before issuing the replacement. You must inform our mail order department on 01803 866738 Ext 206 within 14 days of receiving your order if any of the items are damaged. You may also be asked to complete a Lost Parcel or Damaged Items declaration form before a replacement can be issued.

19. Please Note
Manufacturers continually change product specifications. Whilst we try our best to keep product descriptions and images up to date, they do not necessarily reflect the latest information available from the Manufacturer. We are not responsible for incorrect or outdated product descriptions and/or images.
In line with manufacturers instructions, Greenlife advise that if you are under medical supervision, please consult a doctor before using our products.
Many products are not suitable for use during planned pregnancy, pregnancy or breastfeeding, please consult a doctor before using our products.
Any product dosage details given on this website are for Customer guidance use only, the relevant manufacturer's instructions must be consulted before usage commences. Greenlife cannot be held responsible for any adverse effects caused by misuse of products.





TERMS & CONDITIONS FOR GREENLIFE TOTNES TOWN STORE

1. Terms of Use Agreement
By accessing this website you are agreeing to be bound by the terms and conditions contained herein. If you do not agree with these terms and conditions, you must not access or use this website or any of the materials displayed on it. Your continued access or use of this website will constitute your unconditional acceptance of these terms and conditions, as they may be amended in absolute discretion from time to time without prior notice to you.


2. Greenlife
a) Greenlife is the trading name of Greenlife Limited.
b) The material in the Web Site is copyright to Greenlife Limited or our web design providers. You are welcome to view, print and download the contents of the Web Site for personal use, but not for any commercial purposes or re-publication.


3. Access
Access to this website is provided free of charge and for your personal use and in accordance with these Terms and Conditions.


4. Amendments
We reserve the right to update or amend these Terms and Conditions as and when required, without prior notice. Any such amendments will immediately apply to the use of the site.


5. Description of Products
The description and specification of products on this website are based on published literature and supplied to us by the manufacturers of the specific products. Manufacturers are continually updating product specifications and whilst we will endeavour to keep product descriptions up to date, we are not responsible for any inaccuracies with regard to these products or images. We reserve the right to withdraw any product from sale or correct any errors appearing on the website without incurring any liability. We may also make changes which do not materially affect the quality or performance of those products. Price and availability is also subject to change without notice.


6. Disclaimer
The information contained within this website is provided solely for the user's information and, whilst every effort has been made to provide accurate information in accordance with British Law, it is provided without warranty of any kind. The information provided on this website is not intended to diagnose, treat, cure or replace medical/specialist advice. If you currently take prescription medication and intend to also take nutritional or herbal supplements, we advise you to first check with your G.P. and/or a specialist health practitioner that the combination of your prescription medication and supplements or natural remedies are suitable.
Greenlife, its agents, employees or contractors will not be liable to you for any damages (direct, indirect or consequential), or lost profits, or goodwill lost, or consequential loss, arising out of your use of, or reliance on, information provided at this site, or information provided at any other site that can be accessed from this site.


7. Hyper Linking Statement
Links to websites not under the control of Greenlife are provided solely for the convenience of users. Greenlife is not responsible for the accuracy, currency, reliability, or the security of the content of such websites or for their availability. Greenlife does not endorse such websites or their content and your use of any such websites is at your own risk.

8. General
Greenlife advertise products on this website for sale to persons dealing as consumers only, they are not intended for re-sale. The Contracts (Right of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties. These terms and conditions are incorporated in any contract between us, being under British Law and if there is any dispute the British Courts will have exclusive jurisdiction.

9. Price and Payment
a) The product price will be the price quoted on the Web Site at the time. The price will include any applicable value added tax (VAT) and is quoted in GBP (British Pounds).
b) Although every care is taken over the accuracy of content on this site, there may occasionally be an error and products may be priced incorrectly. We are under no obligation to supply goods at the incorrect price.

10. Promotional Offers
Promotional product offers are usually available for a limited period and while stocks last. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

11. Customer Satisfaction Guarantee
We hope you will be happy with your purchase. However, in the unlikely event that you are not completely satisfied with any of the products that you have purchased from Greenlife you must return the item(s) to us, informing us of your reasons for not being satisfied with the product. Greenlife will, if necessary, contact the manufacturers on your behalf and investigate your complaint as quickly and efficiently as possible. We will keep you up to date and informed of our progress.
We are unable to cancel your order once you have opened the product containers or used the products. Your statutory rights regarding the quality of those products will be unaffected.

12. Please Note
Manufacturers continually change product specifications. Whilst we try our best to keep product descriptions and images up to date, they do not necessarily reflect the latest information available from the Manufacturer. We are not responsible for incorrect or outdated product descriptions and/or images.
In line with manufacturers instructions, Greenlife advise that if you are under medical supervision, please consult a doctor before using our products.
Many products are not suitable for use during planned pregnancy, pregnancy or breastfeeding, so please consult a doctor before using our products.


Greenlife aim to provide our customers with the best possible service at all times. Should you have any comments or suggestions on how to improve our service, please put them in writing to:

Greenlife Direct: 11 The Paddocks, Burke Road, Totnes Industrial Estate, Totnes, Devon, TQ9 5XT.

Greenlife Limited: 1-2 Birdwood Court, High Street, Totnes, Devon, TQ9 5SG